Docs / Troubleshooting & FAQ

Troubleshooting & FAQ

Troubleshooting

`npm error … ENOENT … _cacache` when running `pull`

A corrupted npm cache — not your token or our package. Fix it:

npm cache clean --force

Then re-run the command. If it persists, run npm cache verify or delete the _cacache folder npm points at.

`--token=` doesn't work / "invalid token"

Check for a space after the =. It must be --token=YOUR_TOKEN, not --token= YOUR_TOKEN. A space leaves the token empty and turns the token into a stray argument.

Connected over MCP but nothing shows up

Fully quit and reopen the tool — closing the window is often not enough. Quit from the system tray, or end the process, then relaunch.

Windows: it just silently fails to connect

Your config must wrap the launcher in cmd /c — Windows can't spawn npx directly. Regenerate the config from the Connect page (it does this for you) rather than hand-editing to a bare npx.

You pulled prompts and connected over MCP, so both registered it — (user) is your frozen copy, (MCP) is live. Prefer (MCP); it's always current. To avoid it, pull --types=skill (skills only) and let MCP serve prompts.

My rule isn't being followed

A rule in your library isn't applied automatically. Either download it into your project or user file (e.g. AGENTS.md) so your tool loads it every session, or ask your agent to follow it over MCP. See Item Types → Rules.

FAQ

Do I need a credit card to start? No. The free plan gives you a personal library with 100 MB, every item type, version history, and the prebuilt library — no card, no trial clock.

Is my content used to train AI models? No, never. Your library is private. We don't sell it, mine it, or train on it.

What is MCP, and why does it matter? Model Context Protocol is the open standard AI tools use to reach external sources. Connect your library once and your AI can pull the right prompt, rule, or doc on demand — no copy-paste. Free and unlimited for individuals.

Can I bring in prompts I already have? Yes. Drag in files or a .zip, or point us at a public GitHub repo, and everything lands auto-detected as the right type to review and save.

Can I get my data out? Always. Download any item as a real file, export a .zip, or pull everything over the API and MCP. You can also delete your account yourself from Settings.

What happens if I stop paying? No cliffs. Over-limit libraries turn read-only with a 90-day grace window and email warnings — nothing is silently deleted. And we never purge accounts for inactivity.

What's free, and what do the paid plans add? Everything an individual needs is free. Paid plans are about working together — shared libraries, roles, invites, and scale for teams and companies.

What are share links? Any item can get a public read-only URL. Strangers see a clean view, no account needed; teammates who sign in open the real item. Links expire after 7 days and are revocable.

Troubleshooting & FAQ