Docs / Troubleshooting & FAQ

Troubleshooting & FAQ

Troubleshooting

`npm error … ENOENT … _cacache` when running `pull`

A corrupted npm cache — not your token or our package. Fix it:

npm cache clean --force

Then re-run the command. If it persists, run npm cache verify or delete the _cacache folder npm points at.

`command not found: pull` (or a `npx: installed 1 in …` line first)

An old npx is running. That npx: installed 1 in … line is the legacy npx from an outdated Node/npm — it can't dispatch the pull subcommand (it looks for a program literally named pull). pull needs Node.js 18 or newer, which ships a current npm and npx. Update Node, then retry. If you're already on Node 18+ and still see it, a stray global npx is shadowing the built-in one — remove it with npm rm -g npx. As a one-off that works on any npm ≥ 7:

npm exec -- @aistoragedepot/mcp pull --token=YOUR_TOKEN --workspaces=all --to=all --types=skill

`--token=` doesn't work / "invalid token"

Check for a space after the =. It must be --token=YOUR_TOKEN, not --token= YOUR_TOKEN. A space leaves the token empty and turns the token into a stray argument.

Connected over MCP but nothing shows up

Fully quit and reopen the tool — closing the window is often not enough. Quit from the system tray, or end the process, then relaunch.

Windows: it just silently fails to connect

Your config must wrap the launcher in cmd /c — Windows can't spawn npx directly. Regenerate the config from the Connect page (it does this for you) rather than hand-editing to a bare npx.

It's both marked / (live over MCP) and installed as a file by pull — (user) is your frozen copy, (MCP) is live. Prefer (MCP); it's always current. To avoid the double, skip pulling things you've marked / — pull is for local, no-token copies.

That's the "Summarize Anything" starter, which arrives pre-marked as a worked example. Your menu is exactly the items you mark: click the / button on any item in the app, then fully restart your AI tool (it caches the prompt list). Unmark the starter the same way if you don't want it.

My rule isn't being followed

A rule in your library isn't applied automatically. Either download it into your project or user file (e.g. AGENTS.md) so your tool loads it every session, or ask your agent to follow it over MCP. See Item Types → Rules.

FAQ

Do I need a credit card to start? No. The free plan gives you a personal library with 10 MB, every item type, version history, and the prebuilt library — no card, no trial clock.

Can I sign in with Google or Microsoft? Yes — both the sign-in and sign-up pages offer them. Sign up that way and your account simply has no password (use Forgot password whenever you want to set one). If an account already exists under your email we won't link it automatically — sign in as usual, then connect the provider under Settings → Connected accounts. You can disconnect a provider there too, except your only remaining way to sign in.

Is my content used to train AI models? No, never. Your library is private. We don't sell it, mine it, or train on it.

What is MCP, and why does it matter? Model Context Protocol is the open standard AI tools use to reach external sources. Connect your library once and your AI can pull the right prompt, rule, or doc on demand — no copy-paste. Free for individuals, with 2,500 pulls a month (30,000 on Individual Plus).

Can I bring in prompts I already have? Yes. Drag in files or a .zip, or point us at a GitHub repo, and everything lands auto-detected as the right type to review and save. For a private repo, paste a GitHub token with Contents: read — we use it for that one import and never store it.

Can I get my data out? Always. Download any item as a real file, export a .zip, or pull everything over the API and MCP. You can also delete your account yourself from Settings.

What happens if I stop paying? No cliffs. Over-limit libraries turn read-only with a 90-day grace window and email warnings — nothing is silently deleted. And we never purge accounts for inactivity.

Can we run it on our own servers? Yes — the self-hosted edition deploys on your own Azure or servers with your own database. $1,999 one-time — own it forever; the first year of updates is included, then $299/year only if you want to keep receiving new releases.

What's free, and what do the paid plans add? Everything an individual needs is free. Individual Plus adds 25× the storage and 12× the pulls for solo power users, while the team plans are about working together — shared libraries, roles, invites, and scale for teams and companies.

Do the team plans have a trial? Yes — every team plan starts with a 30-day free trial on your first team purchase. A card is required but nothing is charged for 30 days, and we email you three days before the first charge. One trial per person. See Billing & Plans.

What are share links? Any item can get a public read-only URL. Strangers see a clean view, no account needed; teammates who sign in open the real item. Links stay active until you revoke them (revocation is immediate).

Troubleshooting & FAQ